All sales are final once an order has been processed or shipped, unless the product arrives damaged, incorrect, or there is an approved issue with the order.
Customers must contact Heavyweight Hemp within 48 hours of delivery for any damaged, missing, or incorrect item claims. Photos, order number, and a clear explanation of the issue may be required.
Refunds, replacements, or store credit are handled on a case-by-case basis. Heavyweight Hemp reserves the right to deny refund requests that do not meet our policy requirements.
Heavyweight Hemp is not responsible for incorrect shipping information entered by the customer, failed delivery attempts, carrier delays, lost packages marked as delivered, or delays outside of our control.